> For the complete documentation index, see [llms.txt](https://docs.lyzi.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lyzi.io/en/faq/delais/combien-de-temps-prend-un-paiement-crypto-delais-et-limites.md).

# How long does a crypto payment take? Timeframes and limits

### Payments

| Topic                                | Rule                                                                                                                             | Page                                                                                                                                                |
| ------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- |
| Payment confirmation                 | About **2 minutes**                                                                                                              | [The payment is slow to confirm](/en/faq/problemes-de-paiement/le-paiement-ne-se-confirme-pas-ou-reste-en-attente.md)                               |
| When to contact Lyzi                 | After **10 minutes** without validation and without a message on the customer's page                                             | [Contact Lyzi](/en/faq/support/comment-contacter-le-support-lyzi.md)                                                                                |
| Transaction expiry                   | Duration varies by payment method, countdown displayed to the customer. A payment sent after this time limit is still validated. | [Time limit exceeded](/en/faq/problemes-de-paiement/delai-depasse-ou-transaction-expiree-le-paiement-est-il-perdu.md)                               |
| Cancelling a transaction             | Possible **at any time** as long as the customer hasn't sent anything                                                            | [Cancel a transaction](/en/faq/encaisser-un-paiement-crypto/comment-annuler-une-transaction-ou-un-qr-code-en-cours.md)                              |
| Minimum amount on a Nepting terminal | **€0.50**                                                                                                                        | [Nepting terminal](/en/faq/encaisser-un-paiement-crypto/comment-encaisser-un-paiement-crypto.md)                                                    |
| KuCoin Pay limits                    | None                                                                                                                             | [Pay from an exchange](/en/faq/cryptomonnaies-wallets-et-exchanges/mon-client-peut-il-payer-depuis-binance-kucoin-whitebit-ou-un-autre-exchange.md) |
| WhiteBIT limits                      | From **€5** to **€9,000**                                                                                                        | [Pay from an exchange](/en/faq/cryptomonnaies-wallets-et-exchanges/mon-client-peut-il-payer-depuis-binance-kucoin-whitebit-ou-un-autre-exchange.md) |

### Security and refunds

| Topic                                                 | Rule                                                                                                                     |
| ----------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------ |
| Payment blocked by the security check                 | Lyzi gets back to you as soon as possible during the day, the next morning if at night                                   |
| Customer refund if the payment is refused by security | Within **2 days**                                                                                                        |
| Other refund request                                  | Possible by contacting Lyzi, not instant. See [Request a refund](/en/faq/remboursements/comment-rembourser-un-client.md) |

### App

| Topic                                    | Rule                                       |
| ---------------------------------------- | ------------------------------------------ |
| Disconnection from the Lyzi Pro Scan app | After **30 days** of continuous inactivity |

### Questions covered

* "How long does it take?"
* "What is the timeframe for a crypto payment?"
* "How long before a transaction expires?"
* "Minimum amount to pay in crypto?"
* "Maximum amount?"
* "How long does a refund take?"


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