> For the complete documentation index, see [llms.txt](https://docs.lyzi.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lyzi.io/en/faq/encaisser-un-paiement-crypto/comment-encaisser-un-paiement-crypto.md).

# How do I accept a crypto payment?

A crypto payment takes **5 steps**. Your customer pays from their own phone: you never have to handle crypto.

### Lyzi Pro Scan app

The 5 steps

1. **Enter the amount in euros** in the Lyzi Pro Scan app, then tap **Continue**.
2. **Generate the QR code** and show the screen to your customer.
3. **Your customer scans the QR code with their phone's camera.** Only the native camera app, never from a wallet or exchange app.
4. **Your customer pays from their payment page.** They choose their crypto and follow the instructions displayed.
5. **Wait for "Payment validated" on your device.** Confirmation takes about 2 minutes.

### Nepting

The 5 steps

1. **Enter the amount in euros** on the TPE, then tap **Continue**.
2. **Generate the QR code** by pressing the + at the bottom right then "QR Code Generation", and show the screen to your customer.
3. **Your customer scans the QR code with their phone's camera.** Only the native camera app, never from a wallet or exchange app.
4. **Your customer pays from their payment page.** They choose their crypto and follow the instructions displayed.
5. **Wait for "Payment validated" on your device.** Confirmation takes about 2 minutes.

### Static QR code

The 5 steps

1. **The customer scans the QR code at the checkout** with their phone's native camera app.
2. They choose the amount they want to pay **in euros**.
3. They continue the payment from their phone and tell you when it's validated.
4. On your side, go to [**https://admin.lyzi.io**](https://admin.lyzi.io) to see if the transaction went through.
5. Go to the payment history and wait for the transaction to switch to **"PAID"**.

{% hint style="warning" %}
**Always:** ask your customer to **keep their payment page open** in their browser until validation. If a problem occurs (insufficient amount, wrong wallet connected...), this is the page where the message and the steps to follow are displayed.
{% endhint %}

### Expected result

Your device displays the **"Payment successful"** screen with:

* the amount in euros;
* the merchant name;
* the date and time;
* the transaction **short code** (useful if you need to contact Lyzi);
* the **Print receipt** button (if TPE).

Your customer can also receive their receipt by email from their payment page.

### While waiting

| Time elapsed         | What to do                                                                                                     |
| -------------------- | -------------------------------------------------------------------------------------------------------------- |
| 0 to 2 minutes       | Wait, this is the normal delay.                                                                                |
| 2 to 10 minutes      | Look at your customer's payment page: if a message is displayed, follow the instructions.                      |
| More than 10 minutes | Check your customer's payment page, then [contact Lyzi](/en/faq/support/comment-contacter-le-support-lyzi.md). |

More details: [The payment is slow to confirm](/en/faq/problemes-de-paiement/le-paiement-ne-se-confirme-pas-ou-reste-en-attente.md).

### If it doesn't work

* The app asks to scan a QR code at startup: [App disconnected](/en/faq/application-et-terminaux/lapplication-lyzi-pro-scan-me-demande-de-scanner-un-qr-code-au-demarrage.md).
* The customer can't scan: [The QR code doesn't work](/en/faq/problemes-de-paiement/mon-client-narrive-pas-a-scanner-le-qr-code.md).
* The customer can't find their crypto: [Non-accepted crypto](/en/faq/cryptomonnaies-wallets-et-exchanges/mon-client-veut-payer-en-usdt-en-bitcoin-ou-avec-une-crypto-non-acceptee-que-faire.md).
* The displayed time limit has been exceeded: [Time limit exceeded](/en/faq/problemes-de-paiement/delai-depasse-ou-transaction-expiree-le-paiement-est-il-perdu.md).

### Questions covered

* "How do I accept a crypto payment?"
* "How do I get a customer to pay in crypto in store?"
* "How do I generate a payment QR code?"
* "What should my customer scan with?"
* "How long does a payment take?"
* "Where can I see that the customer has paid?"


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