> For the complete documentation index, see [llms.txt](https://docs.lyzi.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lyzi.io/en/faq/problemes-de-paiement/delai-depasse-ou-transaction-expiree-le-paiement-est-il-perdu.md).

# Time limit exceeded or transaction expired: is the payment lost?

**The payment is not lost.** If your customer sent their funds, even after the displayed time limit, the transaction will be validated: your tablet, app or terminal **updates automatically** as soon as the payment is received.

The time before expiry is not the same for all payment methods. The countdown displayed on the customer's page shows the time remaining.

### What to do

Ask your customer whether they have already sent their funds.

| Customer's answer     | What to do                                                                                                                                                                            |
| --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Yes, they sent it** | **Whatever you do, don't recreate a transaction**: your customer's money has gone. **Wait**: your device will display "Payment validated" automatically when the payment is received. |
| **No, nothing sent**  | You can **recreate a transaction**: cancel this one with the arrow at the top left, then **generate a new QR code**.                                                                  |

{% hint style="info" %}
For a transaction that won't be completed (a test, a customer who gives up): cancel it with the arrow at the top left rather than letting it expire.
{% endhint %}

### If nothing gets validated

If your customer has sent their funds and your device still shows nothing after 10 minutes, look at their payment page (a message may be displayed there), then [contact Lyzi](/en/faq/support/comment-contacter-le-support-lyzi.md) with the transaction short code.

### What you can tell your customer

> "Your payment isn't lost. A payment sent after the time limit can still be validated. Let's wait for the confirmation on the tablet."

### Questions covered

* "The time limit is exceeded, have I lost my payment?"
* "Transaction expired"
* "The countdown is over"
* "The customer paid after the expiry"
* "Do I need to make a new QR code?"
* "EXPIRED status even though the customer paid"
* "How long before the transaction expires?"


---

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