> For the complete documentation index, see [llms.txt](https://docs.lyzi.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lyzi.io/en/faq/problemes-de-paiement/mon-client-a-envoye-un-montant-insuffisant-montant-manquant.md).

# My customer sent an insufficient amount (missing amount)

If your customer sent **less than the amount requested**, the transaction **stays pending**. It is neither lost nor validated: the payment simply needs to be completed.

**Usual causes:** forgotten fees, or amount copied incorrectly into the wallet.

{% hint style="danger" %}
**Golden rule: never recreate the transaction.** The customer must complete the payment in progress.
{% endhint %}

### What to do

#### If the customer's payment page is still open

1. The page shows the **missing amount** (for example "Missing 0.32812 EURC") and **the address to send to**.
2. The customer sends the missing amount **to the same address**, with **the same crypto** and **on the same network**.
3. Wait for "Payment validated" on your device.

#### If the customer has closed their payment page

You can send them the link to their payment page again from your back office:

1. Open your **back office**, then the **Transaction history**.
2. Select the **ALL** filter.
3. Find the transaction concerned (using its short code, amount or time).
4. Click on the **three small dots** to the right of the row, then on **Transaction URL**.
5. Send this URL to your customer. By opening it, they get back to their payment page with the missing amount and the address to send to, and complete their payment.

{% hint style="info" %}
To avoid this step, ask your customer to **keep their payment page open** in their browser until validation.
{% endhint %}

### If it's still stuck

If the top-up has been sent and nothing is validated after 10 minutes, [contact Lyzi](/en/faq/support/comment-contacter-le-support-lyzi.md) with the transaction short code.

### Questions covered

* "My customer sent less than expected"
* "A few cents are missing"
* "Missing EURC / Missing USDC on the page"
* "The customer forgot the fees"
* "Insufficient amount, should I redo the transaction?"
* "The customer closed the payment page"
* "How do I find my customer's payment link?"
* "Where can I find the transaction URL?"


---

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