> For the complete documentation index, see [llms.txt](https://docs.lyzi.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lyzi.io/en/faq/transactions/que-signifie-le-statut-de-ma-transaction-pending-awaiting-expired....md).

# What does my transaction status mean (PENDING, AWAITING, EXPIRED...)?

A transaction's status shows where the payment stands. A normal payment follows this sequence:

**INITIAL → PENDING → AWAITING → PAID**

### All statuses

| Status                        | What it means                                              | What you do                                                                                                                                                                                                                                                                                                                        |
| ----------------------------- | ---------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **INITIAL**                   | Transaction created, the customer hasn't started yet       | Nothing. Wait for the customer to scan and start.                                                                                                                                                                                                                                                                                  |
| **PENDING**                   | The customer has started their payment                     | Nothing, it's in progress.                                                                                                                                                                                                                                                                                                         |
| **AWAITING**                  | Payment in progress, funds are expected or being confirmed | Wait. If it lasts, look at the customer's payment page: a missing amount may be displayed there. See [Insufficient amount](/en/faq/problemes-de-paiement/mon-client-a-envoye-un-montant-insuffisant-montant-manquant.md).                                                                                                          |
| **PAID**                      | Paid and validated                                         | The payment has been received. You can hand over the goods or service.                                                                                                                                                                                                                                                             |
| **EXPIRED**                   | The payment time limit has been exceeded                   | Ask the customer whether they sent their funds. **If so, don't recreate anything**: your device will update automatically as soon as the payment is received. If not, you can create a new transaction. See [Time limit exceeded](/en/faq/problemes-de-paiement/delai-depasse-ou-transaction-expiree-le-paiement-est-il-perdu.md). |
| **CANCELLED**                 | Transaction cancelled                                      | If the customer still wants to pay, create a new transaction.                                                                                                                                                                                                                                                                      |
| **ERROR**                     | Error during the process                                   | [Contact Lyzi](/en/faq/support/comment-contacter-le-support-lyzi.md) with the transaction short code.                                                                                                                                                                                                                              |
| **KYT\_FAILED**               | Payment blocked by the security check                      | Don't hand over the goods. Lyzi will get back to you. See [Payment blocked by the security check](/en/faq/problemes-de-paiement/paiement-bloque-ou-en-cours-de-verification-de-securite.md).                                                                                                                                       |
| **REFUNDING**                 | Customer refund being processed by Lyzi                    | Nothing to do or follow up on. The refund is not instant.                                                                                                                                                                                                                                                                          |
| **REFUNDED / FULL\_REFUNDED** | Refund completed                                           | The case is closed.                                                                                                                                                                                                                                                                                                                |

### Good habit

Before concluding that a payment has failed, always look at **the status** and **your customer's payment page**. They show where the payment stopped and what to do.

### Questions covered

* "What does PENDING mean?"
* "My transaction has been in AWAITING for a long time"
* "EXPIRED status, is the payment lost?"
* "KYT\_FAILED transaction"
* "ERROR status, what should I do?"
* "REFUNDING, how long does it take?"
* "What's the difference between PENDING and AWAITING?"


---

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